FAQ

Question:

Can you outline your management fees?

Answer:

For commercial rent and ground rent collection we charge a fixed fee usually based upon a percentage of the net rent collected.

For service charge administration in line with RICS guidance we charge a fixed annual fee. For residential blocks this is based upon an annual amount per flat per annum plus VAT.

Question:

Do you manage domestic and business properties?

Answer:

We can provide both a commercial rent collection and ground rent collection service and also a service charge administration service for both commercial property, mixed use property and residential blocks. Please contact us for further information.

Question:

How many properties do you manage?

Answer:

We are proud to say we manage more than 190 properties in locations around the South of England.

Question:

S.20 Consultation do I need it ?

Answer:

Overview

Section 20 of the Landlord & Tenant Act 1985 sets out a code of practise for landlords to follow if they intend to carry out any works to their building where a tenant/lessees contributions would exceed £250.00.

Or if a tenant/lessees qualifies for a long term agreement and the amount required for contribution exceeds £100 in a financial year. It also covers any Residents Management Company which may be looking to carry out works. In brief there are 3 parts to the procedure:

Step 1

For any work cover by that criteria you are required to serve a "Notice of Intention to Carry Out Works" for all tenants/lessees. This notice must be describe the intended works and give tenants/lessees 30 days in which to send in any responses to the notice. Your full contact details should be in this notice and the tenant/lessees have the right to propose a contractor to carry out the proposed works.

Step 2

When the 30 day period has elapsed two estimates need to be obtained where 0ne of the estimates must be totally independent of the Landlord /RMC. If there any contractors have been proposed by the tenant/lessees one of these contractors must be considered when obtaining an estimate.

Once the estimates have been gathered a "Statement of Estimates" showing where the estimates have been obtained and a description of any reports with the contents available for view. A "Notice" will need to be sent with the "Statement of Estimates" this will outline how the estimates were carried out going into details of who carried out the building inspections and at what time. Again the tenant/Lessees will be allowed to submit any queries or questions about the provided reports.

Step 3

If at the end of the period designated for estimates has expired the elected contractor is unable to provide the lowest estimate then a "Notice of Reasons" must be sent to the tenant/lessees.

This will state why the landord/RMC has awarded the estimate to the chosen contractor.

The landlord /RMC must be aware that the estimate could be called to answer to the Leasehold Valuation Tribunal if the tenant/lessees do not fond the reasons laid out in the "Notice of Reasons".

It may well be that the contractor chosen did not submit the lowest quote and the reasons for this must be laid out in the "Notice of Reasons". The tenant/Lessees can be awarded compensation or refunds if the Landlord/RMC is found not to have followed procedure and given a valid "Notice of Reasons".

Question:

What areas of the country do you cover?

Answer:

Our Horsham office currently manage property in West and East Sussex, Kent, Surrey and South London.

Our Brighton office currently manages property in Brighton and Hove but also along the south coast.

We can offer our services in many locations in the south of England.

Question:

What associations do you belong to?

Answer:

We are regulated by the Royal Institution of Chartered Surveyors (RICS) and meet their standards in respect of holdings clients' money, both service charge funds and rents.

We are also members of the Association of Residential Managing Agents (ARMA) and in particular seek to meet the standards of ARMA Q.

Question:

What type of property insurance do you have

Answer:

We run two main block insurance policies which are re-tendered annually.

Due to the established relationships we have with our brokers we can assist with processing claims quickly and efficiently.

We are able to offer a nil excess on most of the properties covered

More about insurance....

Everyone is always friendly and efficient and can be relied upon to get the job done

Ken Poundsbery

From the very beginning of the management of our apartments they have always been prepared to go above and beyond to help us

Paul Hewitt

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